What should be established first when troubleshooting an unfamiliar problem?
- A A precise problem statement: what happens, when it started, and who is affected
- B Which tool to use
- C Who is to blame
- D The budget available
Answer
A precise problem statement: what happens, when it started, and who is affected
Narrowing scope by asking whether it affects one user or many, one machine or all, eliminates whole categories of cause.





