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What is the best practice when writing an operational runbook?

  1. A Write exact commands and expected output for the person on call at 3am
  2. B Describe the architecture in prose
  3. C Assume deep familiarity with the system
  4. D Keep it in one person's notes
Answer

Write exact commands and expected output for the person on call at 3am

Linking runbooks directly from alerts is the single most effective documentation practice, and testing them with an unfamiliar colleague finds the gaps.

All IT operations MCQs

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