What is the risk of building features requested loudest by existing customers?
- A It optimises for current users and may miss the larger unserved market
- B It is always the wrong approach
- C It slows development
- D It increases support costs
Answer
It optimises for current users and may miss the larger unserved market
The loudest voices are not necessarily representative, and a request is evidence of a problem rather than proof of the right solution.





