Tell me about your IT experience. What kind of environment have you worked in?

Note: IT covers an enormous range, so the interviewer is placing you. Be concrete about scale and scope rather than describing yourself as "technical".

Cover:

• The organisation and estate. How many users, how many sites, and what you supported — desktops, servers, network, cloud services, or a mix.
• Your scope. First-line support, second or third line, systems administration, or infrastructure. Where escalations went, and what you owned end to end.
• The technologies. Windows and Active Directory, Linux, Microsoft 365 or Google Workspace, networking, and any cloud platform. Be honest about depth versus familiarity — inflated claims collapse on the first technical follow-up.
• What you improved. Automating a repetitive task, documenting something undocumented, reducing recurring tickets by fixing a root cause, or completing a rollout or migration.

Numbers help: ticket volume handled, users supported, or systems managed.