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Which of these is a change classified as standard under ITIL?

  1. A A pre-approved, low-risk, routine change such as a password reset
  2. B An emergency fix during an outage
  3. C A major infrastructure migration
  4. D Any change approved by the CAB
Answer

A pre-approved, low-risk, routine change such as a password reset

Normal changes require assessment and approval; emergency changes are expedited and reviewed afterwards.

All IT operations MCQs

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