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What should determine the priority of competing issues?

  1. A Business impact, scope of users affected and whether the situation is worsening
  2. B Who is escalating most loudly
  3. C The order tickets arrived
  4. D The technical difficulty
Answer

Business impact, scope of users affected and whether the situation is worsening

Knowing which systems are business-critical before an incident is what makes fast, defensible triage possible.

All IT operations MCQs

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