What is a manager's role when incoming requests exceed team capacity?
- A Saying no, or saying yes and naming what drops
- B Absorbing everything and working longer
- C Delegating without prioritising
- D Escalating every request upwards
Answer
Saying no, or saying yes and naming what drops
Absorbing scope quietly is what makes marketing teams busy and ineffective, and leaving deliberate spare capacity allows genuine response to the unplanned.





