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What monitoring and alerting would you set up for a production environment?

Monitor at layers, because a symptom at one level usually has a cause at another:

  • Infrastructure — CPU, memory, disk space and I/O, network throughput and errors, and hardware health.
  • Service — is the process running, is the port listening, is the certificate about to expire, is the backup job succeeding.
  • Application — request rate, error rate, and response time percentiles.
  • End-user experience — synthetic checks that perform a real transaction from outside your network. This catches what internal monitoring misses entirely.
  • Logs — centralised, so evidence survives the failure of the host that produced it.

Alerting is where most teams go wrong. The principles:

  • Alert on symptoms, not causes. Alert that the site is returning errors, not that CPU is at 80%. High CPU with everything working is not an incident.
  • Every alert must be actionable and have a documented response. An alert nobody acts on trains people to ignore all alerts, which is worse than no monitoring.
  • Use severity tiers. Page for something that needs waking someone; email or ticket for what can wait until morning.
  • Use trends for capacity. Alerting when a disk will be full in five days beats alerting when it is full.

Note: Naming alert fatigue as the main failure mode, and reviewing alerts periodically to delete noisy ones, is exactly what experienced operations people say.

All IT operations interview questions

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