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What is the first priority during a major outage?

  1. A Restore service, using a workaround if necessary
  2. B Determine the root cause
  3. C Write the postmortem
  4. D Identify who caused it
Answer

Restore service, using a workaround if necessary

Root cause analysis belongs to the review afterwards. Debugging while users are down extends the impact unnecessarily.

All IT operations MCQs

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