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When several unrelated-seeming tickets arrive at once, what should you check first?

  1. A Whether they share a single underlying cause
  2. B Which user reported first
  3. C Which is easiest to fix
  4. D Which manager is asking
Answer

Whether they share a single underlying cause

Simultaneous reports usually indicate one failure with several symptoms. Recognising that turns several problems into one.

All IT operations MCQs

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