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What distinguishes a problem from an incident?

  1. A A problem is the underlying cause of one or more incidents
  2. B A problem is a more severe incident
  3. C A problem affects only one user
  4. D They are the same thing
Answer

A problem is the underlying cause of one or more incidents

Incidents are measured on speed of restoration and problems on preventing recurrence, which is why they are tracked separately.

All IT operations MCQs

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