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What should a manager consider first when someone underperforms?

A Whether the person was set up to succeed with a clear brief, feedback and the right role
B Whether to begin an exit process
C Whether to reduce their scope
D Whether others have complained

Answer

Whether the person was set up to succeed with a clear brief, feedback and the right role

Skills gaps, unclear expectations and role mismatch all require different responses, so diagnosis must precede judgement.

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