Give an Example of a time When You Led a team of people.

I manage a team of 5 people while working on a project for Flipkart to improve customer service. Data from a recent customer survey was analyzed with the intention of finding methods to enhance customer service.

I assigned tasks based on each person's areas of interest and expertise. After a few weeks, I noticed that three of the team members were working efficiently and productively, however, Rohan was routinely submitting work that was of poor quality and delivered late.

I got down with Rohan to discuss the matter after realizing it might be a motivational issue. My leadership experience has shown me how crucial it is to comprehend your team members. Rahul had a transitional problem rather than a motivational one. If I had not taken the time to learn how John was truly feeling, I would have missed a straightforward fix for this issue.