IHG Hotels & Resorts

1. Application and resume screening

Candidates typically apply through Jobaaj, hotel management placement drives, or the IHG careers page, and recruiters shortlist profiles based on relevant hospitality experience or training.

Internships or apprenticeships at other hotel brands are typically valued highly during shortlisting.

2. Screening call

A recruiter conducts a short phone or video call to review the candidate's background, communication skills, and comfort working in guest-facing roles.

The call also checks flexibility for rotational shifts, which is standard across most hotel departments.

3. Departmental or functional interview

A department head from front office, food and beverage, or housekeeping evaluates service orientation and role-specific knowledge.

Candidates are often asked to describe how they have delivered good service under time pressure in the past.

4. Practical or scenario assessment

Candidates may be given a guest-handling scenario, such as resolving a booking issue, to assess problem-solving and communication under pressure.

Grooming, body language, and tone are also observed closely during this stage, given the guest-facing nature of the role.

5. Managerial round

A senior hotel manager assesses grooming, teamwork, and fit with IHG's global brand standards and service culture.

This round often explores how the candidate would represent the brand consistently across different guest interactions.

6. HR interview and offer

The final HR round covers compensation, shift patterns, and joining timelines, followed by an offer letter and onboarding.

HR also confirms accommodation support and relocation details where applicable.

IHG Hotels & Resorts' interview process typically has three to four rounds for property-level roles, with additional rounds for corporate and sales positions.

Round 1: Screening call

A recruiter conducts a 15-20 minute call to review your hospitality background, communication skills, and interest in guest-facing work.

• Walkthrough of internship or hotel work experience
• Comfort with rotational shifts and guest interaction

Round 2: Departmental interview

A department head conducts a 30-40 minute interview testing role-specific knowledge in front office, food and beverage, or housekeeping.

• Standard check-in and check-out procedures
• Handling a guest complaint about room service delay

Round 3: Scenario or practical assessment

Candidates work through a guest-handling scenario or practical demonstration relevant to the role, lasting 20-30 minutes.

• Resolving an overbooking situation calmly
• Upselling a room upgrade to a returning guest

Round 4: Managerial round

A senior manager evaluates grooming, teamwork, and alignment with IHG's global service standards over a 30-40 minute conversation.

• Working across multicultural guest and staff teams
• Maintaining brand standards during high occupancy periods

Round 5: HR interview

The final round covers compensation, shift preferences, and joining formalities, typically lasting 20-30 minutes.

• Salary expectations and accommodation needs
• Flexibility with rotational shifts and relocation