ITC Hotels
ITC Hotels interview process for hospitality, F&B and management roles in India: application steps, rounds, questions and FAQs for 2025-26.
- 5 open jobs
- Kolkata headquarters
About ITC Hotels
ITC Hotels is one of India's leading luxury hotel chains, known for its premium properties, fine dining and strong focus on sustainability and responsible luxury. With a network of hotels across major Indian cities and popular destinations, it caters to business and leisure travellers with a distinctly Indian approach to hospitality.
The company hires across front office, food and beverage service, culinary and kitchen operations, housekeeping, sales and marketing, and corporate functions such as finance and HR, taking in graduates from hotel management institutes through campus placements alongside experienced hires from the hospitality industry.
ITC Hotels values warmth, attention to detail and service excellence, since guest experience is central to its brand, and looks for candidates who can maintain high service standards while working flexible hours across shifts and departments.
ITC Hotels hiring process
ITC Hotels typically hires through campus placements at hotel management institutes, its careers page, job portals such as Jobaaj, and employee referrals, with the process broadly similar across operations, F&B and corporate roles.
1. Application and resume screening
Resumes are screened for relevant qualifications, such as a hotel management degree for operations roles, or a business background for sales and corporate roles.
2. Grooming and communication screening
An initial screening checks grooming standards, spoken English and basic hospitality etiquette, since guest-facing roles demand consistent presentation.
3. Departmental interview
A department head assesses knowledge relevant to the role, such as food and beverage service standards, front office procedures, or culinary skills for kitchen roles.
4. Practical or skills round
Culinary and service roles may include a practical demonstration, such as a tasting menu discussion or a mock guest interaction, to assess hands-on skill.
5. General manager or senior panel round
For management and senior roles, a general manager or panel reviews overall fit, leadership potential and readiness to manage a team or shift.
6. HR interview
The final round covers compensation, joining timeline, accommodation where applicable, and willingness to work rotational shifts.
ITC Hotels interview rounds
Most candidates go through a grooming and communication screening, a departmental interview, sometimes a practical round, and a final HR discussion, with senior roles adding a general manager panel.
Round 1: Grooming and communication screening
A short screening checking presentation, spoken English and basic hospitality etiquette expected of guest-facing staff.
- Personal grooming and presentation standards
- Spoken English and clarity of communication
- Basic hospitality etiquette
Round 2: Departmental interview
A 30-45 minute interview with a department head covering role-specific knowledge, such as service sequence, front office systems or kitchen operations.
- Handling a guest complaint about room service
- Explaining the correct sequence of table service
- Managing check-in during a high-occupancy period
Round 3: Practical or skills round
Culinary and service roles may be asked to demonstrate a practical skill or discuss handling a live guest scenario.
- Describing preparation of a signature dish
- Handling a demanding VIP guest request
- Managing multiple tables during a busy service
Round 4: General manager or senior panel round
For management roles, a general manager or panel reviews leadership experience, guest-service philosophy and readiness to manage a department or shift.
- A time you resolved a serious guest complaint
- Managing a team during a high-occupancy event
- Your approach to maintaining service standards under pressure
Round 5: HR interview
HR discusses compensation, accommodation where applicable, joining date and willingness to work rotational or night shifts.
- Salary expectations and notice period
- Willingness to work rotational shifts and holidays
- Long-term interest in the hospitality industry
ITC Hotels salaries
| Designation | Average salary |
|---|---|
Regional Manager Experience: 10+ years yrs |
₹ 20 Lakhs /year Typical range â‚ą14.4 L – â‚ą25.6 L/yr |
Area Manager Experience: 6 - 10 years yrs |
₹ 11.2 Lakhs /year Typical range â‚ą8 L – â‚ą14.4 L/yr |
Store / Territory Manager Experience: 3 - 7 years yrs |
₹ 6 Lakhs /year Typical range â‚ą4 L – â‚ą8 L/yr |
Sales Executive Experience: 0 - 3 years yrs |
₹ 3 Lakhs /year Typical range â‚ą2 L – â‚ą4 L/yr |
Figures are estimates based on typical market ranges for this role and sector, not company-published pay. Actual offers vary by location, skills and negotiation.
ITC Hotels interview questions
Question banks most relevant to roles at ITC Hotels, with model answers.
ITC Hotels interview FAQs
Q1How many interview rounds does ITC Hotels have?
Most roles have three to four stages: a grooming and communication screening, a departmental interview, sometimes a practical skills round, and a final HR discussion. Management roles may add a general manager panel round.
Q2What does the ITC Hotels departmental interview focus on?
This round checks knowledge specific to the department, such as service sequence and etiquette for F&B roles, front office systems for reception roles, or preparation techniques for culinary roles, along with how the candidate handles real guest scenarios.
Q3Why do you want to work at ITC Hotels?
Mention genuine interest in hospitality and highlight ITC Hotels' reputation for premium service and responsible luxury. Connecting this to your own service orientation or culinary skills shows you understand what the role demands.
Q4How would you handle a guest who is unhappy with their service?
Show that you would listen without interrupting, apologise sincerely, and offer a practical solution quickly, escalating to a manager if needed. Interviewers want to see composure and genuine guest-first thinking rather than a defensive reaction.
Q5Describe a time you went beyond your role to help a guest or customer.
Use a real example from an internship, part-time job or training placement, explaining what you noticed and the extra effort you made. ITC Hotels values this strongly since memorable guest experiences drive its brand.
Q6What is the typical salary and eligibility for freshers at ITC Hotels?
Freshers are typically hired from hotel management institutes into front office, F&B service and kitchen trainee roles, with pay bands set by role, property and location. Candidates should confirm exact figures during the HR round.
5 open jobs at ITC Hotels
Apply on Jobaaj, and use this guide to prepare before your first round.
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