Infosys BPM

Infosys BPM runs a fast, largely virtual hiring process for fresher and early-career roles. Most candidates move from application to offer within two to four weeks.

1. Application or walk-in registration

You apply through the Infosys careers portal, a campus drive, a job portal such as Jobaaj or a scheduled walk-in drive in a delivery city. Eligibility usually asks for a completed graduation, reasonable academic consistency and no active backlogs, with some roles open to 12th-pass candidates with experience.

2. Online assessment

Shortlisted candidates take a timed online test covering verbal ability, logical reasoning and basic numerical aptitude. Finance and accounting roles add a short accounting fundamentals section. The test is usually webcam-proctored and taken from home.

3. Communication assessment

Because most roles involve client or customer interaction, there is an English communication test, often a spoken assessment on an automated platform that scores pronunciation, fluency and comprehension. Voice-process roles set a higher bar here.

4. Operations interview

A team lead or operations manager interviews you for 15 to 30 minutes on your background, understanding of the process area, shift flexibility and situational questions about handling customers or errors.

5. HR discussion

HR confirms eligibility documents, discusses salary, shift allowance, location and joining date, and checks your commitment to the role.

6. Offer and onboarding

Selected candidates receive an offer letter, complete background verification and join a process-specific training batch before going live on the client account.

The rounds below describe fresher and early-career hiring. Team lead and specialist roles add a domain round with the client-facing manager.

Round 1: Online aptitude test

Around 45 to 60 minutes, with sections on verbal ability, logical reasoning and quantitative aptitude. Sectional cut-offs apply, so do not spend all your time on one section.

• Reading comprehension, sentence correction and synonyms
• Series, coding-decoding and seating arrangement puzzles
• Percentages, ratios, averages and simple data interpretation
• Basic accounting entries for finance roles

Round 2: Communication and typing assessment

An automated spoken-English test of 15 to 20 minutes, sometimes paired with a typing test for back-office roles. You read sentences, repeat phrases and answer short open questions.

• Clear pronunciation and natural pace
• Listening comprehension of accented English
• Typing speed of roughly 30 words per minute with accuracy

Round 3: Operations or process interview

A 20 to 30 minute conversation with a team lead or operations manager, in person or on video. The interviewer checks whether you understand the work and can stay calm under pressure.

• Tell me about yourself and why a BPM career
• What is accounts payable or order-to-cash, in your own words
• How would you handle an angry customer or a process error you made
• Are you comfortable with rotational and night shifts

Round 4: HR round

A short discussion of 10 to 15 minutes on documents, salary structure, relocation and notice period for experienced candidates.

• Expected CTC and shift allowances
• Willingness to relocate to Pune, Jaipur or Chennai
• Career plans over the next two to three years