Tanishq

1. Application and resume screening

Candidates typically apply through Jobaaj or the Titan-Tanishq careers page, and recruiters shortlist profiles based on relevant retail or jewellery sales experience. Prior work in luxury, watches or premium lifestyle retail is often viewed favourably.

2. Recruiter screening call

An HR executive typically conducts a short call covering background, current role and comfort working in a premium, trust-driven retail environment. Location, shift flexibility and prior handling of high-value products are also discussed.

3. Store or functional interview

A store manager or department head assesses customer handling, product knowledge and sales aptitude relevant to jewellery retail. Candidates are usually asked how they would build trust with a first-time jewellery buyer.

4. Practical or role-play round

Candidates for sales roles may be asked to role-play a customer interaction, such as helping a buyer choose a piece for an occasion. Interviewers assess product knowledge and a consultative, non-pushy sales style.

5. Managerial round

A senior manager evaluates trustworthiness, attention to detail and fit with Tanishq's premium, craftsmanship-led brand culture. This round often explores how a candidate has handled sales targets and secure-handling protocols.

6. HR interview and offer

The final round covers compensation, shift timings and joining formalities, followed by an offer letter. HR also outlines security procedures and reporting structure specific to jewellery retail.

Tanishq's interview process typically has three to four rounds for most retail and corporate roles.

Round 1: Recruiter screening call

A 15-20 minute call typically reviews retail or jewellery sales background and willingness to work store hours and weekends. The recruiter also outlines the showroom's typical footfall and customer profile.

• Past experience in jewellery, luxury or premium retail
• Comfort handling high-value products and secure processes
• Willingness to work store hours including weekends and festivals

Round 2: Store or functional interview

A store manager conducts a 30-40 minute discussion on customer service, product knowledge and sales approach. Candidates are expected to show genuine interest in jewellery design and craftsmanship.

• Understanding of gold, diamond and studded jewellery categories
• Approach to building long-term customer relationships
• Basic knowledge of purity, hallmarking and pricing

Round 3: Practical or role-play round

Candidates for sales roles typically complete a short role-play simulating a customer purchase conversation, lasting about 15-20 minutes. Interviewers look for patience, honesty and a customer-first approach.

• Guiding a customer choosing wedding jewellery within a budget
• Handling a customer's concern about pricing or purity

Round 4: HR interview

The final round covers compensation, location and joining timelines, typically lasting 20-30 minutes. HR also discusses growth paths within Tanishq's retail and corporate teams.

• Salary expectations and current notice period
• Long-term interest in premium retail and jewellery