Teleperformance

Teleperformance hires customer service associates, technical support agents, quality analysts and team leaders in high volumes across its Indian delivery centres; entry-level hiring typically completes within a week, while team leader and specialised process roles take a little longer.

1. Application and resume screening

Apply through the Teleperformance careers page, a walk-in drive, a job portal such as Jobaaj, or a referral from an existing employee. Recruiters check basic eligibility such as education, age and communication ability for the specific process.

2. English communication assessment

A spoken and written English test, often recorded or automated, checks clarity, grammar, pronunciation and comprehension, since most processes involve direct interaction with customers abroad.

3. HR screening interview

An HR recruiter discusses your background, education, willingness to work rotational or night shifts, and basic understanding of the process you are applying for.

4. Operations or process interview

A team leader or operations manager assesses communication style, tone and patience through situational questions, and, for technical support roles, basic domain or troubleshooting knowledge.

5. Offer and onboarding

Selected candidates receive an offer, complete document verification, and go through structured process training on systems, scripts and quality standards before handling live calls or chats.

Most entry-level candidates go through three to four short rounds, often completed in a single day for walk-in drives, with an added technical round for specialised support processes.

Round 1: English communication test

A recorded or automated test of spoken and written English, checking grammar, pronunciation and comprehension, usually taken on a computer at the assessment centre or online before the visit.

• Reading a passage aloud clearly
• Answering a spoken question in a few sentences
• Basic grammar and vocabulary questions

Round 2: HR screening interview

A short interview on your education, availability for rotational shifts, and reason for wanting a customer service role, along with basic questions on your family background and location.

• Walkthrough of your background and any prior experience
• Comfort with night shifts and weekend work
• Basic understanding of the process you are applying for

Round 3: Operations interview

A team leader or operations manager asks situational questions to judge patience, tone and problem-solving under pressure, sometimes through a short mock call or role-play.

• Handling a frustrated customer on a call
• Explaining a policy the customer disagrees with
• Staying focused and polite during a high-volume shift

Round 4: Process or technical interview

For technical support or specialised roles, an additional round checks basic domain knowledge, computer literacy and troubleshooting ability relevant to the specific client process.

• Basic troubleshooting steps for a common technical issue
• Explaining a technical concept in simple terms
• Prioritising multiple customer issues at once